SHIPPING POLICY

Delivery Locations

Meraki Creatives Co make deliveries in both Australia & World wide.

If your delivery method is made by Australia Post your order can be delivered to PO Boxes.  If another courier option they may or may not enable PO Box delivery.

 

Processing Your Orders

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

We are more than happy to write instructions as instructed.  If you choose to have your order left if you are not at home, responsibility is yours but contact us immediately to discuss.

Delivery is between Monday and Friday unless over the delivery method for some reason choose to deliver on a weekend.

 
Tracking Orders

All orders delivered within Australia automatically have tracking.  If your order has not arrived please contact our customer service department for assistance of tracking at hello@merakicreatives.co

International orders are sent with Standard Airmail service.  This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally

 

Delivery Times

Orders are usually dispatched within 2 business days – We endeavour to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 2-7 days.

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.)

 

Prices and Payments

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

ORDERS SENT TO AN AUSTRALIAN ADDRESS

  • Free delivery (Australia wide) for orders over $300

  • Orders under $300 are sent at a standard postage as calculated at checkout

Orders Sent Outside Australia

  • Delivery costs vary depending on the country the parcel is being delivered to and the delivery method chosen. Meraki Creatives Co uses Standard Air Postage which includes tracking.  If an alternative form of postage is required contact customer service to discuss options.

  • If an international order is entitled to a GST refund.  This will occur after payment and before order has been posted.

  • You must pay the Order Amount by credit card or PayPal at the time of submitting the Order. Meraki Creatives Co accepts Visa or Mastercard.

  • Free postage over $300 is for parcels sent to an Australian address only

  • Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Meraki Creatives Co is not liable to pay such fees and is not responsible for the rejection of your parcel

 

Return & Exchange Policy

Meraki Creatives work at our best to make sure you get what you love. However, if you are not happy with your purchase, we will accept a return of an unused product within 14 days. Please send us an email about the return and we will get back to you asap.

Once we receive the returned item we will then give a full refund (excluding shipping). Since we are still very small, we regret that we cannot afford to pay for the shipping of the returned item. 

 

As Meraki Creatives are a duo team (for now), please allow 1-2 weeks for your return to be processed. Thanks for your patience!

All products are our babies (we are proud parents haha) and we want to see our discounted items find their homes. Therefore discounted items are not eligible for a return. Sorry but thanks for giving them love.

 

Meraki Creatives will not issue refunds for products purchased through other entities, such as distributors or retail partners. 

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

 

Meraki Creatives are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please print out all document and send with the item(s).

We aim to accept all returns, but we are still too small to afford shipping. We are sorry that in the unlikely event that an item is returned to us in an unsuitable condition, we will not send it back to you. All goods will be inspected on return.

© Meraki Creatives Co 2021